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Privacy Policy

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Privacy Policy

1. Introduction

At Pet1st, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care. This Privacy Policy outlines how we collect, use, and protect your information when you use our website. By using our site, you agree to the terms of this Privacy Policy.

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2. Information We Collect

  • Personal Information: When you place an order or contact us, we may collect personal information such as your name, email address, postal address, phone number, and any other details necessary to process your order and provide customer support.

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  • Payment Information: For security reasons, we do not store your credit card or banking details. Payments are processed securely through PayPal or Stripe, ensuring the highest level of security for your financial information.

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  • Cookies and Tracking Technologies: We use cookies to enhance your experience on our site. Cookies help us remember your shopping cart and improve site functionality. We do not use cookies to collect personal information. You can manage your cookie preferences through your browser settings.

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3. Use of Information

We use the information we collect for the following purposes:

  • Order Processing: To identify and process your orders efficiently.

  • Communication: To send you order confirmations, updates, special offers, and newsletters if you have opted to receive them.

  • Personalization: To enhance your shopping experience by tailoring our website and offers to your preferences.

  • Security: To monitor and improve the security of our website and services.

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4. IP Addresses

We may record your IP address for security purposes, particularly during the checkout process. This information helps us prevent fraud and track orders. Your IP address is stored along with a transaction number to facilitate order tracking.

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5. Data Security

Pet1st is committed to protecting your personal and financial information. We use industry-standard security measures to safeguard your data. Credit card and banking transactions are handled through secure payment gateways (PayPal and Stripe), ensuring that your financial information is processed securely and is not stored on our servers.

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6. Data Retention and Access

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@pet1st.org

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7. Changes to This Privacy Policy

Pet1st reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this website with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

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9. Compliance

We are committed to complying with applicable data protection laws and regulations. If you believe that we have not adhered to this Privacy Policy or have any concerns about our data practices, please contact us so that we can address your concerns.

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